At Facility Service Experts, it all comes down to people. Only well-trained, thoroughly motivated and carefully supervised affiliates can ensure a consistently well-maintained facility. At FSE, our affiliates are quite simply the best in the business!

Our confident staff leads to satisfied customers and at FSE we have one of the lowest turnover rates in the field. Many of our affiliates have been with us for several decades. We certify that our affiliates have in-depth knowledge, supported by ongoing training to make sure they are the industry “Experts” in the services they are providing.  We audit our affiliates each quarter to make sure they are adhering to our quality standards, employee development and insurance standards. 

At FSE we have a stringent set of pre-qualification requirements that include but are not limited to insurance standards that exceed most of our clients requirements. All of our affiliates will display Facility Service Experts identification and act in a respectful manner at all times. Our 24 hour customer service 800# insures that any concerns you may have will be addressed in a timely manner.

We maintain a lean and highly responsive management structure that results in constant supervision and communication with our on-site staff. Our Regional Managers and senior management team make spontaneous site visits to ensure that our high standards are being maintained.  Additionally we have a third party quality control process to insure we are always working above our standards of excellence. Our structured reporting system keeps our staff and your management  team  informed so we can provide a more responsive team and consistently deliver a quality product.

At Facility Service Experts we are proud of our company image and the only way to enhance our image is for us to strengthen yours!

MISSION STATEMENT

We are passionately committed to the success of our clients.  By valuing our clients assets as if they were our own we can effectively manage the business relationship by instilling a sense of pride in our affiliates that results in delivering a quality product…a facility FSE and our clients can be proud of. A professionally maintained facility improves our client’s “Branding Image”, “Employee Relations” and insures the safe operation of their core business.

VISION

Facility Services Experts was founded on a simple business philosophy “One Call Does It All”. When you engage Facility Service Experts you not only receive our experience and dedication to quality, you also benefit from the broad range of complimentary services that we provide. It is our belief that we can serve you better if we can coordinate and manage all your building’s needs so duplication can be avoided and efficiency achieved. Our Passion for perfection translates into quality results for our clientele.

Technology is at the core of our success. Our job tracking software is unparalleled in the industry and that type of efficiency allows us reporting our clients can count on. That technology also allows us quick response times for our FSEDISASTERResponse clientele as well as efficient scheduling nationwide. 

Our promise to be “There When You Need Us” becomes a reality due to our commitment to technology backed by an educated staff that knows how to use it!

1) Client Representative (CR) assigns us a block of stores to service and/or a call comes in to our designated customer service 800#  

2) Request will get dispatched to our national "Schedule Expert (SR)" who verifies store numbers, state, locations and address of stores and immediately responds to designated client representative to verify receipt of call.

3) Job number (JN) and State Code (SC) are given and then job is immediately assigned to our division that closest to the store being serviced. (see attached MAPS)

4) Detailed Job description (JD) is established along with Start Time (ST) and any specific job instructions.

5) Before work commences, areas to be services shall be documented (DOC) by digital photography

6) Technician will locate Manager on Duty (MOD) to review job description and work will commence.

7) Once work is complete, Technician will notify MOD and get signature on Job Completion Form (JCF) so that work is inspected and approved.

8) Upon completion, Technician will immediately log details into our client database which tracks and documents all scheduled and completed jobs. Completed Time (CT) will be entered so our time on your property is always documented.

9) Electronic follow up verification (EV) will be sent to client’s representative. (We will provide the designated Client Representatives for each region a spread sheet of their stores for the purpose of tracking the assigned work.

10) Monthly report (MP) will be sent electronically to designated Representative